Turbocomp Limited

Warranty Information and Fitting Guidelines:

Turbocomp Limited only provide the finest turbochargers built by the finest engineers. As each unit is assembled every individual part is thoroughly checked for defect or suspected fatigue. The turbochargers are then assembled and bench tested on state of the art balancing machines. During this process the turbo can spin at speeds of up to 200,000 RPM. It is highly unlikely that any defect in the build process would not become apparent at this point. Only when the turbocharger has passed these vigorous tests will the unit be signed off and dispatched.

Under the Sale of Goods Act 1979 traders must supply goods that are as described and of satisfactory quality.

Fitting Procedure

PLEASE NOTE - THESE ARE ONLY GUIDELINES, YOUR FITTER MUST DRAW ON HIS EXPERIENCE AND FOLLOW SPECIFIC AUDI FITTING GUIDELINES WHICH MAY APPLY TO YOUR VEHICLE (IF ANY).

Correct turbocharger fitment involves more than following the turbocharger fitting guidelines that are specific and supplied with each turbocharger. When a turbocharger has failed the fault diagnosis does not stop there. Far more important is the reason for failure. Most turbochargers fail for a reason; the most popular cause of failure are oil related problems.

Other causes such as over boosting, over speeding and foreign object impact damage are all common turbocharger failure causes. Any fault that will prejudice the operation of the turbocharger must be found and rectified before fitment of another turbocharged is carried out.

A turbocharger is not an independent device unlike other ancillary components on a vehicle, such as a power steering pump for example. It is an intrinsic part of the vehicle's power system. It shares with the engine it's oil supply, water supply, air intake supply, exhaust gas flow, engine management control, various pneumatic devices, ignition and fuel injection devices. Any and all of these have a crucial effect on the operation of the turbocharger. The culmination of these variables can result in a relatively complicated task in accurate turbocharger fault diagnosis. It is for this reason that sufficient time and understanding must be applied to turbocharger fault investigations.

1 - Before fitting the fitter should be absolutely 100% sure that there is no underlying fault that has caused the turbocharger to fail. If a turbocharger fails it may be the turbocharger - if the replacement fails there is likely to be another problem elsewhere.

2 - Remove absolutely all traces of contaminated oil, even the smallest particles of debris from the failed unit may immediately destroy the new turbocharger - this is a very common failure reason. If the oil has began to solidify the entire engine may need to be completely degreased and steam cleaned.

3 - Replace oil supply lines and fittings. These lines often become plugged with decomposed oil which restricts oil flow and drainage.

4 - Prime oil feed lines and turbocharger bearing chamber - a turbocharger running for 1 second without oil is the equivalent of running an engine without oil for 1 minute.

5 - Make sure all openings to turbo are open and not plug or capped off - make sure that the air intake hose is fitted correctly, anything sucked into the impeller with destroy the blades. ENSURE THAT NO LOSE DEBRIS IS PRESENT INSIDE THE AIR HOSES!

6 - Shut off fuel or disable ignition and crank the engine for at least 15 seconds or until oil pressure is raised.

7 - Allow engine to fast idle (1,000 RPM) for 3 - 5 minutes to seat turbo seals.

8 - Always let engine idle for 3 - 5 minutes before shut down, otherwise the turbo will continue to spin without oil lubrication and pressure.

9 - When changing oil, be sure to prime the newly replaced oil filter.

10 - Do not used silicone or thread tape

11 - If fitted with an intercooler, ensure that the unit is not contaminated with oil - this may enter the air intake causing damage to the impeller blades and internal bearings.

12 - Check engine breather system if present - if blocked the engine may use the turbocharger as a vent and force oil past the internal seals.

 

Exchange Unit Return & Surcharges

The customer, if required as a term of the sale must notify the supplier within 10 working days that the exchange unit is suitably packaged for transport and ready for collection. The exchange unit must be complete, must be the same part number as the turbocharger supplied, must not be heavily damaged (accidental or deliberate) and must be generally fit for reconditioning. Any defects in the old unit should be notified before the sale and deemed by the supplier as acceptable. If the old unit is not acceptable then a surcharge of between £50.00 and £200.00 GBP will be applied. This amount will apply to the value of the old core unit to the supplier.

The customer must be present at the collection address between the hours of 08:30 AM and 18.00 PM to give the parcel to the carrier. If the customer is not present on the arranged day of collection the customer will be billed £10.00 + vat per attempt to collect. This is a charge billed to us by our carrier company which we cannot absorb and will pass on to the customer.

Warranty Procedure

In the event of a warranty claim the buyer must notify us of the failure immediately. We will then arrange to collect the unit from an address provided by the customer. The customer should package the turbocharger sufficiently as to avoid further damage during transport back to the supplier.

The customer must be present at the collection address between the hours of 08:30 AM and 18.00 PM to give the parcel to the carrier. If the customer is not present on the arranged day of collection the customer will be billed £10.00 + vat per attempt to collect. This is a charge billed to us by our carrier company which we cannot absorb and will pass on to the customer.

On receipt of the damaged unit engineers will dismantle and inspect the turbocharger and determine the cause of failure. We will then notify the customer the results of the fault diagnosis.

If it is deemed that the turbocharger has not been fitted correctly or some modification has been carried out by the customer the turbocharger will not be covered under the warranty.

We offer a 12 months parts only warranty which does not cover any labour costs incurred by the customer for fitting or removal. No damages for distress, loss of earnings or costs incurred for independent advice are covered by the warranty.

Warranty does not cover any turbocharger supplied if it is modified in any way or fitted to any other vehicle than that which it was supplied for. Any alteration to the vehicles ECU system or chipping will void the warranty.

If the vehicle is sold the warranty does not pass to the new owner.

In the event that the turbocharger is at fault we will offer (in following order) a repair, replacement or refund.

We will repair the unit if the turbocharger is serviceable and the necessary parts are available. If this is not possible we will replace the unit with another reconditioned or new turbocharger. If no replacement turbocharger is available then we will offer a full refund. In some uncommon instances it may be necessary to return the unit to the original manufacturer for diagnostics and repairs. We cannot predict or be held responsible for turnaround times in these instances.